Something isn’t working
Tell us what happened, which device you use and what you expected to see. Screenshots are helpful, but never include a password or sign-in code.
Email app support
Email support Help when you need it
Moorhood support.
Get help with your account, app features, privacy or a community-safety concern. We’ll respond as soon as reasonably possible.
Report a concern
Use Report or Block inside Moorhood where possible. For an urgent community-safety concern, email us with the member or post name and a short explanation.
Contact the safety teamYour information
Ask for help with privacy choices, access, correction or another data right. Our Privacy Policy explains what Moorhood collects and why.
Make a privacy requestLeave Moorhood
You can permanently delete your account in Settings. If you cannot access the app, follow our web instructions and contact us from your account email.
View deletion instructionsCommon questions
Quick answers.
How do I report a post or member?
Open the three-dot menu on the relevant post or profile and choose Report. Select the reason, add any useful details and send it confidentially to the Moorhood admin team.
How does Nearby protect my location?
Moorhood uses your location to calculate relevant nearby results. Other members see approximate distance or area context—not your stored latitude and longitude. You can turn Nearby visibility off in Settings.
How do I block somebody?
Open the member’s profile or conversation menu and choose Block. Blocking stops direct contact and hides each other’s community content. You can manage blocked members in Settings.
Is Moorhood an emergency or navigation service?
No. Locations, waterway names, posts and advice may be approximate or out of date. Use official navigation and safety information, and call 999 where somebody is in immediate danger.
Contact Moorhood
Still need a hand?
Email the support team and include the email address used for your Moorhood account where relevant.